Return & Exchange Policy

This Return & Exchange Policy applies to purchases made through Ensured Fashion, a brand operated by Ensured Fashion LLC. We aim to give our customers quality fashion items and ensure they have a wonderful time while shopping with us. In case your item does not live up to your satisfaction, we have a return and exchange policy that offers you an open solution.

By ordering from Ensured Fashion, you acknowledge and accept the following conditions.

Easy Returns & Exchange Eligibility

We provide a simple return and exchange procedure for qualifying products. Returns and exchange requests can be made up to 30 days after receipt, as long as the product qualifies under our return policy’s conditions.

Return period starts from the date the order is delivered to the customer.

Ensured Fashion reserves the right to refuse returns or exchanges that do not meet the eligibility requirements described in this policy.

Reasons for exchanging a product may include, but are not limited to, the following:

  • Customer received the wrong size.
  • Incorrect product delivered.
  • Defective item received.
  • Item damaged during shipping.

The following items are not eligible for return or exchange:

  • Made-to-order or customized items
  • Final sale and clearance items
  • Gift cards
  • Promotional or complimentary items
  • Products showing signs of wear, washing, alteration, odor, stains, or misuse
  • Orders placed in an incorrect size selected by the customer at the time of purchase.

All exchange requests are contingent upon the availability of the item you would like in return. In the case that we do not have any more of that item available, Ensured Fashion may offer a refund, store credit, or an alternative product at its discretion.

Simple Return, Exchange & Refund Process

We aim to ensure that the return and exchange process is as easy as possible. To initiate a return or exchange, please email us at contact@ensuredfashion.com or call +1 (512) 325-7490 with your order number and the reason for your request. Our team will respond within 1-2 business days with return instructions.

Please do not return any item without prior authorization. The return address and instructions will be provided by our customer support team after your return request has been reviewed and approved.

All returns must be approved before being sent back. Unapproved returns may not be accepted.

Exchange Processing

Once we have received and inspected the returned item, we will execute your exchange depending on product availability. Depending on the circumstances and product availability, we may offer a replacement, exchange, store credit, or refund in accordance with this policy.

Returned items are carefully inspected upon arrival before approval of any refund or exchange.

Please contact our customer care in advance to avoid any problems when returning any purchased item.

Your items must:

  • Be unused, unworn, and unwashed
  • Be in their original condition
  • Include all original tags and labels
  • Include the original packaging
  • Be accompanied by proof of purchase or order confirmation
  • Must not show signs of use, damage, stains, odor, or alteration

Approved refunds will be provided using the original payment method if available.

Refunds are processed within 3–5 business days after approval, depending on your bank or payment provider.

Return Shipping Charges

Return shipping fees are the responsibility of the customer.

If the return is due to a defective item, shipping damage, or an error on our part, Ensured Fashion will cover the reasonable return shipping costs.

For exchanges not caused by our error, customers may be responsible for reshipping charges.

Customers will receive the return address and instructions only after return approval.

Damaged, Defective, or Incorrect Items

Before shipment, all items are checked. If your product is damaged, defective, or incorrect, please notify us within 48 hours of delivery.

Depending on the situation, we may offer:

  • A replacement product
  • An exchange
  • Store credit
  • A refund

Lost or Non-Delivered Orders

If your order does not arrive within the estimated delivery window, please contact our customer support team at contact@ensuredfashion.com or call +1 (512) 325-7490. We will work with the shipping carrier to investigate the shipment status and keep you informed throughout the process.

Order Cancellation & Modification

Orders can only be cancelled or modified before they are processed.

Once an order enters the fulfilment or shipping stage, cancellation or modification requests may not be possible.

Final Agreement

By placing an order with Ensured Fashion, operated by Ensured Fashion LLC, you confirm that you have read, understood, and agreed to this Return & Exchange Policy.